Sales Management 2.0 Conference in March to Focus on ...

SANTA CRUZ, Calif.?(BUSINESS WIRE)?Sales Dot Two Inc., producers of Sales 2.0 events, today announced the final agenda for the Sales Management 2.0 Conference. The event will be in Philadelphia at the Ritz-Carlton Hotel.

?start paying attention to how and when your customers want to interact with you.?

A major focus of the conference will be how sales managers can adapt to and improve the current customer experience to increase satisfaction and loyalty. Conference host Gerhard Gschwandtner, also the founder and CEO of Selling Power (a media co-sponsor of the event) says sales leaders need to ?start paying attention to how and when your customers want to interact with you.?

?Customers today have a different definition of satisfaction,? Gschwandtner says.

Kirk Mosher, Vice President of CRM Product Marketing at Oracle (ORCL) will speak about how companies can create superior customer experiences in a digital age. Mosher?s presentation, ?The Customer and YOU ? How the Winners Are Defined by Superior Customer Experience? will take place at 9:45 a.m. on March 5.

Conference attendees will also gain insights into what tools, management practices, and leadership skills they will need in order to drive measurable business results across the customer lifecycle. Speakers will address the following topics in details:

• Sales-management metrics and CRM
• Understanding and leveraging ?social business? in the sales process
• Customer engagement strategies

All registrants will receive the 2011 Sales Leadership Priorities Survey Results (conducted by Frost & Sullivan in partnership with?Selling Power).

MORE INFORMATION ABOUT THE MARCH 2012 SALES MANAGEMENT 2.0 CONFERENCE
See a list of speakers.
Get an overview of the two-day agenda.
Register for the conference.
Schedule a media interview or get a press pass.
Twitter: @Sales20Conf #s20c
Find dates for all Sales 2.0 Events in 2012.

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Job titles represented will include CEOs, VPs of Sales, VPs of Marketing, VPs of Sales Operations, Division Sales Managers, Directors of Sales and/or Marketing, Directors of Sales Operations.

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Sales Management 2.0 Conference in March to Focus on Redefining the Customer Experience

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Category: CRM

Source: http://www.enterprisecommunicate.com/sales-management-2-0-conference-in-march-to-focus-on-redefining-the-customer-experience/

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